HomePolicies
Privacy Policy + SMS Consent
Last Updated: March 2026
Graphic Reflections, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, place an order, or communicate with us.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping details
Order Information
- Product details
- Artwork files
- Order notes and approvals
Automatically Collected Information
- IP address
- Browser type
- Device information
- Basic analytics data
We only collect information necessary to process orders, communicate with customers, and operate our business.
2. How We Use Your Information
We use your information to:
- Process and manage orders
- Send order updates, artwork approvals, and payment reminders
- Respond to customer inquiries
- Maintain accurate business records
- Improve our website and services
We do not sell or share your information with third-party marketers.
3. Text Messaging (SMS)
By providing your phone number during order creation, you consent to receive transactional text messages related to your order, including:
- Order updates
- Artwork approval requests
- Payment reminders
- Pickup or delivery notifications
Message and data rates may apply. You may opt out at any time by replying STOP.
4. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
5. Sharing of Information
We only share your information with:
- Service providers who assist with order management (such as Printavo)
- Payment processors
- Shipping carriers (if applicable)
These partners are required to protect your information and use it only for the services they provide.
We do not sell or rent your personal information.
6. Cookies and Tracking
Our website may use cookies or basic analytics tools to improve functionality and understand how visitors use our site. You may disable cookies in your browser settings.
7. Your Choices
You may:
- Opt out of SMS messaging by replying STOP
- Request updates or corrections to your personal information
- Contact us with privacy-related questions
8. Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us at:
Graphic Reflections, LLC. Email: graphicreflectionsllc@outlook.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
SMS Communications & Consent
By providing your mobile phone number during order creation, account setup, or by requesting text message updates, you consent to receive SMS communications from Graphic Reflections. These messages may include order updates, approval requests, production notifications, delivery information, and payment reminders related to your purchases or services.
Message frequency varies based on your orders and interactions.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly using the information provided in this Privacy Policy.
We do not share, sell, or transfer your mobile number to third parties for marketing purposes. Your phone number is used solely for transactional and service-related communications.
Decorated Merchandise Policy
All decorated merchandise is considered a final product and is a final sale. Because each item is customized specifically for the customer, we cannot accept returns, exchanges, or refunds once decoration has been applied.
We take great care to inspect all garments and materials before and during production. Our team does its best to identify and remove items with visible defects prior to decoration. However, we cannot guarantee the quality or consistency of garments provided by manufacturers.
Customer-Provided Items
We welcome personal items for decoration, but please note:
- We cannot guarantee results on customer-supplied garments or materials.
- Some fabrics or items may react unpredictably to embroidery, screen printing, heat pressing, or other decoration methods.
- Graphic Reflections is not responsible for replacement or reimbursement if a customer-provided item is damaged during the decoration process.
By submitting personal items for decoration, the customer acknowledges and accepts this risk.
Quality Assurance
We stand behind the quality of our work. If there is an error in decoration caused by our production process (incorrect spelling, wrong placement, wrong logo, etc.), we will correct the issue on items we supply. This guarantee does not apply to customer-provided items.